1. Introduction

When you use bdbahi.net, you share certain personal data with us. This Privacy Policy provides full details on what we collect, why we collect it, and how we keep it secure.

By using our platform, you agree to this Privacy Policy, so we encourage you to read it carefully before registering. Your privacy is not just a legal obligation for us — it is the foundation of our business. bdbahi believes that trust cannot be built without transparency.

Please note: This Privacy Policy applies to all bdbahi users in Bangladesh and other active markets. We do not sell your data under any circumstances.

2. What Information We Collect

Bdbahi collects two types of data — information you provide directly, and information generated automatically when you use our platform.

Information Provided Directly:

  • Full name, date of birth, and national ID number
  • Mobile number and email address
  • Current and permanent address
  • Password (stored in encrypted form)
  • Transaction details such as deposit and withdrawal records

Automatically Collected Information:

  • IP address, browser type, and operating system
  • Time spent on the platform, pages visited, and click patterns
  • Device type and unique device identifier
  • Cookies & Session Data
  • Referral source, meaning how you arrived at bdbahi
Type of Information Purpose of Collection Required?
Name & Identity Account Verification & KYC Yes
Mobile Number OTP Verification & Contact Yes
Email Account Security Notice Yes
IP Address Fraud Prevention Automatic
Cookie Data Session Management & Experience Improvement Automatic

3. How Your Information Is Used

Bdbahi uses your personal data only for specific, lawful purposes. We never use your information for anything beyond what is required.

  • Account Management: To verify registration, login, and account authentication.
  • Transaction Processing: To process deposits, withdrawals, and other financial transactions.
  • Customer Support: To resolve your complaints and issues promptly.
  • Security Verification: To prevent fraud, account hacking, and unauthorized access.
  • Legal Compliance: To comply with applicable laws and regulatory requirements.
  • Service Improvement: To analyze usage patterns and improve your experience on the platform.
  • Notifications & Updates: To notify you of important security updates or account-related information.
Our Commitment: bdbahi never sells your personal data to advertisers or third parties. Your information is used solely to deliver our services.

4. Data Sharing & Disclosure Policy

Bdbahi may share your data with third parties in limited circumstances. Any such sharing is always governed by specific rules and carried out with your interests in mind.

  • Payment Processors: The minimum information required to process mobile banking and other financial transactions.
  • Legal Authorities: In response to lawful requests from government or regulatory authorities under Bangladeshi law.
  • Technology Partners: Service providers that support platform operations, all operating under strict confidentiality agreements.
  • Fraud Prevention Agencies: To detect suspicious activity or money laundering.

We never sell or transfer your data to third parties for marketing or advertising. Every third-party partner is required to comply with our privacy standards.

5. Cookies & Tracking Technologies

Bdbahi.net uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

  • Session Cookies: Keeps your session active while you are logged in. Cleared when you close the browser.
  • Persistent Cookies: Remembers your preferences and language settings.
  • Analytics Cookies: To understand platform statistics and user behavior.
  • Security Cookies: To prevent fraud and unauthorized access.

Most browsers offer options to control cookies. However, disabling cookies entirely may affect the functionality of certain features on the bdbahi platform.

6. Technical Measures for Data Security

Bdbahi employs industry-standard technical and administrative measures to protect your personal data. Our security framework is outlined below:

  • SSL/TLS Encryption: All communication between you and our servers is encrypted.
  • Password Hashing: Your password is never stored in plain text — it is always hashed using bcrypt or an equivalent method.
  • Two-Step Verification: An additional layer of security through OTP verification at login.
  • Firewall & Anti-Fraud Systems: Automatically detects suspicious activity.
  • Regular Security Audits: Third-party security experts regularly audit our systems.
  • Data Backup: A secure, encrypted backup system that minimizes the risk of data loss.
Important: No matter how secure our systems are, never share your password or login credentials with anyone. bdbahi staff will never ask for your password by phone or message.

7. Data Retention Period

Bdbahi retains your data only for as long as necessary. Different retention policies apply depending on the type of information:

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records are retained for a minimum of five years after account closure, as required by law.
  • Customer support records may be retained for up to two years.
  • Upon expiry, data is securely deleted or anonymized.

8. Your Rights Regarding Your Information

As a bdbahi user, you have important rights regarding your personal data:

  • Right to Access: You can request to know what data we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your data in certain circumstances, though legal obligations may apply as limitations.
  • Right to Object to Processing: You can object to your data being used for specific purposes.
  • Right to Data Portability: You can request a copy of your data in a readable format.

To exercise any of these rights, contact our customer support team. We typically respond within 30 days.

9. Privacy of Minors

Bdbahi.net strictly prohibits users under the age of 18 from accessing the platform. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected, we will delete it immediately and close the associated account.

10. Changes to Privacy Policy

Bdbahi may update this Privacy Policy from time to time. For significant changes, we will post a notice on the site and make reasonable efforts to inform registered users. Continued use of the platform after any update constitutes your acceptance of the revised policy.

The "Last Updated" date at the top of this page always reflects the most recent change. We recommend checking this page regularly to stay informed of any updates.

11. Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our customer support team. We typically respond within 24 hours.

Email: [email protected] — Contact our Data Protection team directly at this address for any privacy-related queries.